Manage Your Travel Insurance

Quickly access your policy, make a claim, or request lost documents, all in one place.

Millstream

What would you like to do?

Choose an option below to get started. Everything you need is just a click away.

Submit a Claim

Start a new claim or track an existing one, quickly and easily.

Submit a Claim

View My Policy

Access your documents, view your details, or add a traveller. Already covered? You can get another policy here or pick up where you left off.

Access Portal

What Your Policy Covers

Explore the benefits of your travel insurance, cover for emergencies, cancellations, lost items and more.

View My Policy

Speak to Someone

Need help? Our support team is just a call away.

Go to Contact Info
Person managing travel insurance policy on Hepburns Millstream online portal, designed for Jersey, Guernsey, and Alderney residents

What Your Policy Covers

Your travel insurance provides coverage for all aspects of your journey, from medical emergencies to protecting your belongings. Here are a few key highlights:

  • Emergency Medical Expenses: Up to £10 million, including repatriation and healthcare access globally​.
  • Search and Rescue: Up to £50,000 for search and rescue operations​.
  • High-Value Baggage Insurance: Coverage for personal belongings up to £1,500. For high-value items, please consult with one of our relationship managers about potential portfolio solutions that may be included in another policy you have.
  • Golf Club Travel Protection: Cover for up to £1,500 for golf equipment and £500 for unused green fees​.
  • Winter Sports Coverage: Millstream automatically includes this in your policy.
  • Trip Cancellation: Up to £15,000 if your trip is cancelled or curtailed​.

View Full Policy in Portal

Phone us

Millstream's support team is here for you. Whether you have questions about your coverage, need help making a claim, or require emergency assistance:

Medical Emergency

+44 (0)20 7183 3751

Lines are open 24 hours a day

Make or Check a Claim

+44 (0)330 660 0758

Monday to Friday: 9am–5pm

General Enquiry

Email My Relationship Manager

We’ll get back to you during office hours

Request a callback


Need help? Get in touch!

Our friendly team is ready to help with any questions or support you need. You can contact us at any of our local offices:

Guernsey Office
Open: Monday - Friday 09:00-17:00 T: (01481) 738 080
Jersey Office
Open: Monday - Friday 09:00-17:00 T: (01534) 515 151

Our expert advisors are here during office hours to chat about what you need and find the best solutions for you. If it's outside these hours, just leave us a message. We'll get back to you as soon as we can.

Please select your location

To provide you with a tailored travel policy, please select your island below to be taken to the appropriate quote form.

Jersey
Guernsey / Alderney